Troubleshooting (Device restrictions)

What to do if the app does not work

Device restrictions

On some devices (Xiaomi, Huawei, Honor, Meizu, Oppo, Vivo...) you may need to enable additional permissions or disable certain restrictions.
  • Run in background (Enabled)
    1. [App Info] - 2. [Battery Usage] - 3. [Allow background activity]
    Or
    1. [App Info] - 2. [Power Saver] - 3. [Allow Background Running]
    Or
    1. [Settings app] - 2. [Installed apps] - 3. [Select the desired app] - 4. Other permissions under [Permissions] - 5. Set [Start in background] to [On]
    Or
    1. [Security app] - 2. [Permissions] - 3. [Permissions] - 4. [Select the desired app] - 5. Set [Start in background] to [On]
    Or
    1. [Security app] - 2. [Permissions] - 3. [Run in background] - 4. [Select the desired app] - 5. [Keep running in background]
  • Autostart (Enabled)
    1. [Security app] - 2. [Permissions] - 3. [Autostart] - 4. Enable [Select the desired app]
    Or
    1. [Settings app] - 2. [Apps] - 3. [Permissions] - 4. [Autostart] - 5. Enable [Select the desired app]
    Or
    1. [App Info] - 2. Enable [Auto Startup]
  • Battery Saver (No restrictions)
    1. [Settings app] - 2. [Battery] - 3. [Battery saver]-[Choose apps] - 4. [Select the desired app] - 5. Select [No restrictions]
    Or
    1. [Security app] - 2. [Battery] - 3. [App battery saver] - 4. [Select the desired app] - 5. Select [No restrictions]
  • Adaptive Battery (Off)
    1. [Settings app] - 2. [Battery] - 3. [Adaptive Battery] - 4. Set [Use Adaptive Battery] to [Off]
  • Battery Optimization (Off)
    1. [App info] - 2. [Battery] - 3. [Battery Optimization] - 4. [All apps] - 5. [Select the desired app] - 6. [Don't optimize]

Xiaomi


1. [App Info] - 2. Enable [Autostart]

1. [App Info] - 2. [Other permissions] - 3. [Show on Lock screen]

1. [App Info] - 2. [Other permissions] - 3. [Display pop-up windows while running in the background]

1. [App Info] - 2. [Other permissions] - 3. [Display pop-up window]

Oppo


1. [App Info] - 2. [Power Saver] - 3. [Allow Background Running]

1. [App Info] - 2. Enable [Auto Startup]

Huawei



1. [Settings app] - 2. [Advanced settings] - 3. [Battery manager] - 4. [Protected apps] - 5. Protect app

1. [Settings app] - 2. [Apps] - 3. [Select the desired app] - 4. [Permissions] - 5. [Set individual permissions] - 6. Check [Trust this application] + [App auto-launch]

1. [Settings app] - 2. [Apps] - 3. [Advanced] - 4. [Ignore battery optimizations] - 5. [Select the desired app] - 6. [Allow] - OK

1. [Settings app] - 2. [Apps] - 3. [Select the desired app] - 4. [Battery] - 5. Check [Power-intensive prompt] + [App auto-launch] + [Keep running after screen off]

1. [Settings app] - 2. [Apps] - 3. [Select the desired app] - 4. [Notifications] - 5. Check [Allow notifications] + [Lock screen]

Huawei/Honor

1. [Settings app] - 2. [Battery] - 3. [Launch] - 4. [Select the desired app] - 5. Check [Auto-launch] + [Secondary launch] + [Run in background]

1. [Settings app] - 2. [Apps & notifications] - 3. [Select the desired app] - 4. [Battery] - 5. Check [Power-intensive prompt] + [Launch (Manage manually)]

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